Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Gem Jewelers' pieces?
We use only high-quality materials, including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds. Each product page provides specific details on the materials used for that individual piece.
How do I determine my ring size?
We offer a comprehensive Ring Size Guide on our website to help you find the perfect fit. If you are between sizes, we generally recommend ordering the larger size for maximum comfort.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale and cannot be returned.
Do you offer a warranty on your jewelry?
Yes, every purchase includes a one-year limited warranty that covers manufacturing defects. This does not cover normal wear and tear, loss, or accidental damage.
How should I care for my jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and harsh chemicals. Clean your jewelry gently with a soft cloth and store it in a dry, cool place.